Mediation Exercise

The objective of the problem-solving exercise is to restore an effective dialogue between the Requestors and any interested persons with a view to resolving the issue or issues underlying a Request, without seeking to attribute blame or fault to any such party.

The Director of CRMU shall invite all relevant parties, the Requestors, Management’s representatives, project promoters, and other interested persons in the complained about project  to participate in the exercise.

Successful Problem-Solving Exercise

Director of CRMU shall within 30 days of a successful problem-solving exercise write and submit to the Boards of Directors, the President, the Requestors and other interested parties, a Problem-Solving Report which shall include the solution agreed upon by the parties involved.

The Boards of Directors or the President (depending on the status of the project approval) shall decide whether or not to accept recommendations made for remedial actions. If the recommendations are rejected, the Boards or the President will inform all participants in writing of the  reasons for this  rejection.

CRMU will monitor the implementation of the action plans agreed during problem solving exercise.

Unsuccessful problem-solving exercise

If the problem solving efforts are not successful within 3 months from the commencement of the exercise, or by the common consent of the parties, the Director of CRMU shall write and submit a Report to this effect to the Boards of Directors, the President, Bank Management, the Requestor, and other interested parties.  The Report shall include a description of the efforts made, the reasons for their failure, and make recommendations on steps the Bank Group could take to deal with the unresolved issue or to refer the request for Compliance Review.