Mediation Exercise

In case of mediation, the Director of CRMU shall invite all relevant parties, e.g. the Requestors, Management’s representatives, and other interested persons to participate in the exercise.
The objective of the problem-solving exercise is to restore an effective dialogue between the Requestors and any interested persons with a view to resolving the issue or issues underlying a Request, without seeking to attribute blame or fault to any such party.

Successful problem-solving exercise

Director of CRMU shall within 30 days of a successful problem-solving exercise write and submit to the Boards of Directors, the President, the Requestors and other interested parties, a Problem-Solving Report which shall include the solution agreed upon by the parties involved.

The Boards of Directors or the President (depending on the status of the project) shall decide whether or not to accept recommendations made for remedial actions. If the recommendations are rejected, the Boards or the President will inform all participants in writing of their reasons for doing so.

CRMU will monitor the implementation of the solution agreed upon.

Unsuccessful problem-solving exercise

If the problem solving efforts are not successful within 3 months from the commencement of the mediation exercise, or by the common consent of the parties, the Director of CRMU shall write and submit a Report to this effect to the Boards of Directors, the President, Bank Management, the Requestor and other interested parties.  The Report shall include a description of the efforts made, the reasons for their failure, and make recommendations on steps the Bank Group could take to deal with the unresolved issue (e.g. to refer the case to a Compliance Review).