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2015 Annual Report Office of the Ombudsman & Mediation Services
An Ombudsman is a designated neutral and impartial conflict resolution practitioner. The primary function of the role is to provide confidential, independent and informal assistance to staff on grievances and complaints related to human resources and workplace issues. The Office facilitates dispute or conflict resolution among staff and between staff and management through mediation and conciliation, and supplements the formal staff recourse systems for conflict resolution, such as the Staff Appeals Committee and the Administrative Tribunal.