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Management of Complaints

How to file a complaint?

For recourse, BCRM receives requests presented by two or more persons (such as community of persons, an organisation, association, society or other grouping of individuals) and/or by a qualified representative of the affected persons who demonstrate that their rights or interests have been or are likely to be adversely affected by the non-compliance of the relevant Bank Group policies.

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How we handle complaint?

  • Procedure upon Receiving  a Request
  • Request Registration

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Registered Requests