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Mandate of the IRM

Compliance Review

The Director of BCRM and the IRM Experts determine eligibility of requests for compliance review.  After such determination, they must submit a Report to the Board of Directors or the President (depending on the status of the project approval) including recommendations to authorize or not a Compliance Review within 30 days. 
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Advisory

The advisory function is authorized when the President and/or the Board are of the opinion that projects, programs, policies and procedures of the Bank Group can benefit from the accumulated experience of the IRM and support efforts of staff and Management to strengthen the social and environmental impact of the projects funded by the Bank Group. 
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Problem-Solving / Mediation

The objective of the problem-solving (mediation) exercise is to restore an effective dialogue between the requestors and any interested persons with a view to resolving the issue(s) underlying a request, without seeking to attribute blame or fault to any such party. 
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Outreach

The outreach activities of the BCRM aim to raise awareness of the IRM, and to equip communities affected by the Bank’s financed projects with the information to engage in constructive dialogue with the Bank and, if necessary, to access the IRM to handle their complaints. 
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