As part of the Bank’s efforts to combat corruption and fraud in its activities, the Bank has issued a Whistle-blower Complaints and Handling Policy that is administered by the IACD. As part of this program the IACD has established Hotlines and other avenues for the receipt of any complaints of fraud or corruption, 24 hours a day, seven days a week. The purpose of the Hotline is to receive complaints from all sources; employees, contractors, consultants and the general public whether or not the individual provides his/ her identity or remains anonymous. The identity and the information provided will be held in the strictest confidence. The IACD has secured telephone, email and facsimile hotlines and only IACD staff can answer this telephone or access the voice mailbox.
The IACD also has online forms for receiving complaints. When submitting a complaint online, please use the appropriate form.
There are two separate reporting forms.
- General Complaint Form
- Whistle-blower Retaliation Form.
If the complaint does not include any retaliation or reprisal then use the “General Complaint Form”, otherwise use the “Whistle-blower Retaliation Form”.
The process to receive complaints is not restricted to the IACD. Information may be provided to any African Development office or Bank Group employee. If disclosure of a corrupt or fraudulent act is made to a Bank employee, there is an obligation for this information to be reported to the IACD within a period of 7 days from the time of receipt.